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Privacy Policy

Privacy Policy

Plain English Terms

The General Terms below are complicated legal terms that serve to protect us and make clear the privacy terms that will apply to users of Renti services. These terms below are here to give you a simple explanation of what the General Terms really mean in plain English.

However, these plain English terms are not legally binding and the General Terms are still the legal terms that will apply if anything goes wrong.

Renti is an online application portal that allows tenants to create a rental profile to apply for rental properties, quickly and easily. It enables fast, easy communication between the tenant, property manager and landlord to keep everyone up to date on the application process.

Renti collects personal information on the tenant, which included ID, credit and income information that is used by the property manager and landlord to determine who is the best fit for renting their property. This information is passed onto and stored by the property manager or landlord and is also stored in Renti to make it easier for you to apply for future properties.

Your personal information will be protected with the highest levels of standards and can be removed on your request. The Privacy Act governs how we handle your personal information and The Credit Reporting Privacy Code 2004 (“Code”) governs how we handle your personal credit information.

  • Personal Information: Renti stores your personal information when you use our service. Because of this, Renti takes on the legal responsibilities that come with storing this information.
  • Collection and Use of Personal Information: In order to successfully deliver Renti's service, we are required to collect and disclose your personal information with our agents for verification purposes. Your consent will always be obtained before any information is shared.
  • Your Rights: You have the right to be able to access, amend and delete your personal information
  • Security: Renti uses highly secure cloud services by Amazon Web Services (AWS). AWS provides encryption in transit with SSL across all services
  • Third-party Links: When you click on a third-party link to another site that is not operated by us, we have no control over or responsibility for the content or privacy policies of these other sites

General Terms

Renti Limited, a limited company incorporated in New Zealand, is a Software as a Service system using optical character recognition technology and integrations with banking technology, government and credit sources to verify the identity and fit of a tenant for a prospective property. This Privacy Policy applies to users of the web address www.Renti.co (Website).

This Privacy Policy is used to inform you of Renti’s policies relating to the use, collection and disclosure of Personal Information when you use our Service. It also provides for the rights customers have in respect of their Personal Information. When we talk about Personal Information, we mean information relating to you or other identifiable individuals.

By using the Service, you agree to be bound by the terms of the then current privacy policy (Privacy Policy). Renti reserves the right, at any time, to modify or replace the Privacy Policy. Please check the Privacy Policy page periodically for changes, though we will also notify you via the Service of any changes that, in our sole discretion, materially impact your use of the Service or the treatment of your Personal Information. Your use of the Service following the posting of any changes to the Privacy Policy constitutes acceptance of those changes.

By accessing this website or by making an application to a rental property, you consent to Renti collecting, using and disclosing Personal Information about you that is provided by you or another person as described below.

Collection of Personal Information

The nature of the Service means that individuals applying to a property via Renti and our agents (where applicable) personal information, such as information contained within identity documentation

The type of Personal Information we collect or which we may hold about you may include, but is not limited to:

  • Full name
  • Date of birth
  • Address
  • Phone number
  • E-mail address
  • Images and details contained in your identity documentation (for example your passport or driver's licence and so forth)
  • Photo of you if you choose to upload a profile photo, which makes it easier for your property manager to identify your application
  • Job Title
  • Company Name
  • Payment information – if you choose a verified profile. This information is stored and secured by a third party provider, Stripe.
  • Pet information including a photo if you choose to upload it
  • Name, age and relationship of other people living with you
  • Credit score
  • Income levels
  • Username and password
  • Information on how you use our products and services such as your Internet Protocol ('IP') address, server address, domain name and information on your browsing activity when visiting our Website

We only collect Personal Information that is necessary (i) for the purposes of the Services, (ii) for the performance of a contract for which you are a party, (iii) for which you have given consent for such processing of your data, or (iv) for compliance with a legal obligation to which we are subject.

The Personal Information that we collect therefore differs from person to person depending on the type of identity documentation verified.

If you provide us with Personal Information about someone other than yourself, you represent that you are authorised to do so and agree to inform that person who we are, that we will use and disclose that information for the Service and they have the ability to access the Personal Information we have about them.

You have no obligation to provide Renti with any Personal Information that is requested by us. However, due to the nature of the Service, if you choose not to provide us with such information, we will be unable to provide you with our Service.

We collect your Personal Information in the following ways:

  • When you complete an application for a rental property, or complete a tenant profile. When you request us to act on your behalf or you instruct your agent to act on your behalf via the Website/Application;
  • When you provide information about a customer service issue;
  • When you visit our Website

Renti may disclose your Personal Information to:

  • The property management agency and landlord whose property listing you are applying to; and
  • Government entities and other external data providers that hold your information on you in order to verify that the information provided by you is consistent with the records held by such organisations; and
  • Any other services that you consent to provide your information to, such as moving services, discount providers and any other partners.

Using Personal Information

We understand the importance of using your Personal Information in a responsible and secure manner. Your Personal Information may only be used by Renti under the following circumstances:

  • to identify you when you register and login to your account;
  • the operation and maintenance of your account;
  • to enable us to operate the Service and provide it to you as requested;
  • verifying identification documents against their originating official database;
  • conveying your Personal Information to your nominated agent who will be relying on your verified identification (e.g. property manager, landlord etc) for legal purposes;
  • payment processing;
  • dealing with requests, enquiries, complaints, and other customer services;
  • to analyse the Website and information about Users, including research into our user demographics and user behaviour in order to improve our content and Service;
  • to contact you about your account and provide customer service support, including responding to your comments and questions;
  • to share aggregate (non-identifiable) statistics of Users of the Service to prospective advertisers and partners;
  • to keep you informed about the Service, features and offers we think you may find useful or which you have requested from us;
  • to sell or market Renti products and services to you;
  • to comply with any legal, government or regulatory obligation;
  • interacting with organisations that Renti has a business relationship with for the purpose of enabling the performance of the Service or other services you expressly require;
  • to better understand your needs and the needs of users in the aggregate, diagnose problems, analyse trends, improve the features and usability of the Service, and better understand and market to our customers and Users; and
  • to keep the Service safe and secure.

In using our Service you authorise Renti to pass on any Personal Information that you provide us to the property manager or landlord who is using or referred you to use the Service. We may use your Personal Information for other purposes which are directly related to those above that would reasonably be expected by you.

You will receive marketing messages from us if you have given your consent, if you have requested or if you use the Service to access products or experiences from us and if you have not opted out of receiving marketing messages.

Storage of Personal Information

Renti is a New Zealand company with its head-office located in Auckland, New Zealand. Your data will be held in Amazon Web Services (AWS).

The property managers and landlords that you are looking to rent a property from are, for legal purposes under the Resource Management Act 1991, are required to assess your suitability to rent the property.

Once they have reviewed and accepted your application on Renti they store it within their own record system for the ongoing tenancy. For the purposes of the General Data Protection Regulation (GDPR), New Zealand is considered a country which provides adequate protections for Personal Information, as confirmed by the European Commission in Commission Decision 2013/65/EU.

We will never sell your Personal Information to anyone.

We will only retain your Personal Information for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or statutory reporting requirements.

If you have any queries relation to your personal information held by Renti or this policy, please contact us:

By telephone: 0800 468 230

By email: team@renti.co

Your Rights

As an individual using Renti to apply for a property or create a rental profile, you are able to review your data during the application process and update any errors that might have occurred as the data has been entered or extracted from your ID. Once the application has been submitted you can update you profile which will automatically update your application.

Once the property has been rented, you will no longer be able to edit the information that was used to apply for that specific rental property. There will be an audit trail, so you can check any steps that were undertaken on the Renti platform.

If you decide to terminate your account, you will need to email us at team@renti.co and we will deactivate it. Remember that once your account is closed, you will no longer be able to login and access your existing Personal Information and will not be able to review any recent applications. You can however, re-open the account at any time, by applying for a new rental property.

If you have a User account and your account is deleted, all personal information will be deleted immediately. If you are a Company account and you request to delete your account, your account will be deactivated initially and once the final invoice has been paid, the account will be deleted and all personal and company information will be removed entirely from the system and all corresponding verifications.

You have the option of changing your marketing preferences at any time your account remains open via account settings.

You have the following rights with regard to your Personal Information:

  • The right to request access to your Personal Information. This enables you to receive a copy of the Personal Information we hold about you.
  • The right to request to correct your Personal Information if it is inaccurate. You may also supplement any incomplete Personal Information we have, taking into account the purposes of the processing.
  • The right to request deletion of your Personal Information if;
    • your Personal Information is no longer necessary for the purposes for which we collected or processed them; or
    • you withdraw your consent if the processing of your Personal Information is based on consent and no other legal ground exists; or
    • you object to the processing of your Personal Information and we do not have an overriding legitimate ground for processing; or
    • your Personal Information is unlawfully processed; or
    • your Personal Information has to be deleted for compliance with a legal obligation.
  • The right to object to the processing of your Personal Information. We will comply with your request, unless we have a compelling overriding legitimate interest for processing or we need to continue processing your Personal Information to establish, exercise or defend a legal claim.
  • The right to restrict the processing of Personal Information, if:
    • The accuracy of your Personal Information is contested by you, for the period in which we have to verify the accuracy of the Personal Information; or
    • The processing is unlawful and you oppose the deletion of your Personal Information and request restriction; or
    • We no longer need your Personal Information for the purposes of processing, but your Personal Information is required by you for legal claims; or
    • You have objected to the processing, for the period in which we have to verify overriding legitimate grounds

You can exercise several of your rights through the personal information section of your account. To exercise your other rights you can file a request by email to claudia@Renti.co.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request.

Log Data

Whenever you visit our website, Renti collects information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (IP) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics. This helps us continue to improve out Service.

Cookies

Cookies are files with small amounts of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the Website and are stored on your device's hard drive.

Our Website www.renti.co uses these “cookies” to collect information and to improve our Service for users (for example to temporarily remember your session in order to not ask you to fill this information again each time you visit the Website or go to one page to another). Some other cookies are used to generate statistics or to remember your preferences.

You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some parts of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analysing how our Service is used.

Security

The security of your Personal Information is imperative. We endeavour to employ best practice standards to ensure unauthorised access and disclosure of your information does not occur. Renti uses a highly secure AWS cloud service to protect your data. AWS provides encryption in transit with HTTPS and SSL across all services.

Links to Other Sites

Our Service may contain links to other websites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at team@renti.co or 0800 468 230. You can also contact us on LiveChat at www.renti.co.